Terms & Conditions

Updated August 2022

Payment Schedule
 

All payments must be made using your online account via My Music Staff. We do not accept any other method of payment.
 

All lessons are managed by Orpheus Music Ltd, trading as The Music Works. Please note, payments on your bank statement may read Orpheus Music Ltd.
 
Payment will be collected via your online account on the 1st of each calendar month, (or the next working day should the 1st fall on a weekend or a public holiday). Payment is in advance for the lessons due to be taught in the upcoming calendar month.
 
We reserve the right to suspend lessons should payment not be received on the 1st of each month. Suspended lessons are still chargeable. We reserve the right to attempt collection again during the month, until the payment due has been received in full.


Tuition fees are subject to change and are reviewed on an annual basis.

 

In Schools

 

Students that join us for lessons are committing to a weekly lesson on a set day/time. The teacher in return commits to be available for the customer’s lesson on this day/time, on a weekly basis.

 

However, if a teacher is absent for any reason, we will aim to catch up the missed lesson time by either adding on to subsequent lessons (if the schedule allows) or by rescheduling the lesson to another day/time. If we are unable to make up this time a full refund will be issued. 

 

If a student is unable to attend a lesson for any reason, the lesson remains payable. However, we will endeavour to reschedule the lesson where possible, at the discretion of the self-employed music teacher and based on room availability.

 

Our admin team check the partner school calendars regularly, to make sure there are no clashes before payment is collected. If a special event (such as residentials, pre-planned day trips/events, SATS, Inset Days), is not on the calendar or has not been reported to TMW in an email in good time before the day, any missed lessons will still be payable.

It is the responsibility of the customer rather than the Partner school to inform TMW of such events. 

 

Due to the nature of group lessons, if a student is absent, the group lesson is still taught and no catch up will be provided.

 

Lessons offered in Partner schools are exclusively for groups. In exceptional circumstances a student may be offered a 1:1 lesson in school, however usually 1:1 lessons will be offered at our centres

 

Group lessons that have low numbers may be amalgamated with another group of a similar level or disbanded, at the discretion of The Music Works.

 

Course books are required for group lessons and are an additional cost, please view our store for up to date prices.

 
We reserve the right to move, cancel or combine classes as the need arises. Students/customers will be contacted regarding this in good time.

 

TMW reserves the right to provide a substitute teacher if the usual teacher is unable to deliver their lessons.

 

The Music Works acknowledges its responsibility for the supervision of young students during lessons.

 

Any wilful damage will be charged for. You are required to disclose any diagnosed medical or learning difficulty conditions to us in advance.
 
Force Majeure (war, civil war, armed conflict, terrorist attack, government action, fire, flood, severe weather conditions, pandemic or epidemic or any other matter that is beyond our control). We cannot be held liable if a lesson has to be cancelled due to Force Majeure. In this event we will endeavour to resume lessons as soon as possible.

 

Terms and conditions are subject to change. Any changes will be communicated to customers in writing via email.

In Centres/Online                                                                  

 

If a teacher is absent for any reason, we will aim to catch up the missed lesson time by either adding on to subsequent lessons (if the schedule allows) or by rescheduling the lesson to another day/time. If we are unable to make up this time a full refund will be given.

 

For lessons in our centres, any absences or cancellations made by the student cannot be credited or refunded, as the Teacher is not contractually obligated to do so. However, The Music Works will make every effort to ensure that students catch up with the work missed and may provide catch up lessons, if possible, within the same calendar week at the teacher’s discretion.  

 

Due to the nature of group lessons, if a student is absent, the group lesson is still taught and no catch up will be provided.
 
Group lessons that have low numbers may be amalgamated with another group of a similar level or disbanded, at the discretion of The Music Works.

 

Course books are required for group lessons and are an additional cost, please view our store for up to date prices.


We reserve the right to move, cancel or combine classes or to substitute a face to face lesson with online as required. Students/customers will be contacted regarding this in good time.

 

TMW reserves the right to provide a substitute teacher if the usual teacher is unable to deliver their lessons.

 

The Music Works acknowledges its responsibility for the supervision of young students during lessons. The parent is responsible at all other times at our centres.

 

Food and drink is not permitted in any classrooms. We reserve the right to exclude disruptive students. Any wilful damage will be charged for. 

 

You are required to disclose any diagnosed medical or learning difficulty conditions to us in advance.

 

Our centres are fully insured for public liability but please note that parking your car on any centre site is at your own risk. Please park respectfully and legally, avoiding pavement parking.
 
Force Majeure (war, civil war, armed conflict, terrorist attack, government action, fire, flood, severe weather conditions, pandemic or epidemic or any other matter that is beyond our control). We cannot be held liable if a lesson has to be cancelled due to Force Majeure. In this event we will endeavour to resume lessons as soon as possible.

 

Terms and conditions are subject to change. Any changes will be communicated to customers in writing via email.

Notice

Lessons are continuous. Customers can cancel weekly lessons at any time. Any notice given must be in writing. The notice period is 4 lessons.

 

However, for lessons in our partner schools, it is assumed that all Y2 and Y6 students who are progressing to another school will not continue lessons unless we hear from you otherwise.



Cooling-Off Period

(a) The Student has a legal right to cancel this agreement under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the "cooling off period" set out in (b) below. This means that during that cooling off period, if the Student changes his/her mind or decides for any other reason that he/she does not want to receive the Lessons, the Student can notify the The Music Works of his/her decision to cancel the agreement and receive a refund for any Lessons paid for but not received prior to that cancellation.

b) The Student's cooling off period starts from the date of first payment and ends 14 days later. To cancel the agreement the Student should let The Music Works know that he/she has decided to cancel
via email.

Further Information

 

For further information please check our very helpful FAQ. If you have any questions or queries that are still not answered, please get in touch and we will be happy to help!